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Quejas de Tiempo Compartido en Sunset Group

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Quejas de  Tiempo Compartido en Sunset Group
Razón social
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
Agencias de cobro
Compañí­as de Renta
Resorts International Marketing Corp.
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.

Servicio al cliente
USA & Canada: 1-866-377-4890
Mexico: 01-800-262-9648

Solo Miembros
USA & Canada: 1-800-961-5089
Mexico: 01-800-262-9648
No miembros
USA & Canada: 1 800 494 9173
Mexico: 01 800 262 9268

USA & Canada: 1-800-906-4396
Mexico: 01-800-262-8964

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leave a complaint
Lea lo que otras victimas de fraude en tiempo compartido dicen.
216 Queja(s)
  • Sally Febrero 1, 2016, 10:39 am

    Dont waste your money with sunset group , those people the only thing that they know to do is scam people , dont trust if they tell you that is gonna be the investment of your life or stuff like that , if you have one quit as soon as posible, good luck.

  • yarilca rodriguez Enero 20, 2016, 3:51 pm

    adquirí un contrato de tiempo compartido con sunset en cancun el día 15 de enero y como hago para cancelarlo soy de Panama

  • Harry Weng Enero 11, 2016, 12:47 pm

    I bought 2010, after i signed contract with them, in 24 hours i decide to cancel it, but they give us a hardtime, they said after you signed, it mean done, i told them in American any contract signed, we have the right to cancel the contract in 3 days, he told me too bad it Meixco not american, and i told him ok i will call my credit card company fraud charge, then he said my Florida office will take you to the Court. the manager give us some writing said guaranteed will buy back same price or more after one year. 3 years ago i call in to sell them back, but they said we don't buy back now, because we still have a lot didn't sell it. I bought 6 years already never go back there, recently i want go for one week with double suit room, but i have to change my time, the repesenttive Mr. Francis Gomez told me they only can give me a samller room, so i ask i bought timeshare with VIP package, that how you take your VIP, he hange up my phone,
    so i call back another guy told me he is in the meeting now. Any Way this company all liers, and customer service very bad, never trasfer to their superviser. I hope we can go together suit this company.

  • Cecilia Enero 6, 2016, 2:05 am

    The sunset group are such a scam, they give us a tour while serving us alcohol, they made it sound such good deal, never told us that after signing only had 5 days to cancel, we trusted them, we though to read everything after our holidays, but it was to late, when we got home we call, they said we were a 2 days late, they bully and force us to pay full price $47,000.00 USD. For a timeshare that we don't use, this was 6 years ago, of course they told us they will buy back same or better price or will rented out for us, but guess what they are a bunch of liers, scammers, thieves, that pry on innocent people. We don't think we will never get our money back, but they keep bulling us to keep paying for maintaining fees, we don't want nothing to do with this place anymore, we can't afford to keep wasting our money like this, we having asking them to take it back they say they can't, if we don't pay they trait to take us to collection, what kind of people is this, they scam over $55,000 USD already, we live in Canada, if anybody can help us please to get out of this bad situation, we will be so appreciate

  • Clara Diciembre 21, 2015, 2:32 am

    Muy mal estas personas, solo abusan de la confianza de las personas para vender algo que ni siquiera es verdad, no recomiendo jamas pararse por este resort, es una lastima que teniendo ciudades tan bellas se aprovechen asi de esta forma, quiero mi dinero de vuelta,

  • delta delfin rios Octubre 19, 2015, 12:27 pm

    el numero telefonico 3314625467 de que ciudad es?
    he llamado y me dicen que el numero no existe, no esta disponible o fuera de area .
    es telefonia fija o movil?

  • Loney Octubre 5, 2015, 10:11 am

    Tricky cloacks, dont buy with this resort, they only want to sell you something that "doesnt exist" , i mean , i bought months ago a timeshare with this guys but i dont receive ANYTHING about what they promised before.. so take your precautions when you get near this resort.

  • jackie Julio 19, 2015, 6:50 am

    Lastima que una ciudad tan linda tenga a estos estafadores de tiempo completo buscando esta nueva forma de atraco.
    Lastima que en este país a diferencia de otros sean blandos y permisivos con estos estafadores llegara un momento en que los turistas se cansen y la demanda de los viajes a este destino se vean afectados por estos estafadores.
    Endurecer las leyes frente a esta estafa y mayor protección del gobierno mexicano a los, consumidores y futuros turistas.

  • Kim D. Junio 29, 2015, 11:35 am

    Last year my son experienced a very nasty situation with this resort, actually he is free from the resort, but he lost a lot of money, he is to young (26) , he was a very naive person and now actually is working very hard to get some money again.

  • Marcial Godoy Junio 20, 2015, 4:39 pm

    yo estoy pagando para viajar de paraguay por los que veo sera dificil de viajar por que me vendieron gato por liebre voy a ver como hago con el banco para cancelar, imposible de pagar es demasiado caro, a mi me dijeron una cosa y por lo que veo es otra cosa, siento del alma por hacer negocio con esta empresa.

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