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Quejas de Tiempo Compartido en Sunset Group

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Quejas de  Tiempo Compartido en Sunset Group
Razón social
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
Agencias de cobro
Compañí­as de Renta
Resorts International Marketing Corp.
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.

Servicio al cliente
USA & Canada: 1-866-377-4890
Mexico: 01-800-262-9648

Solo Miembros
USA & Canada: 1-800-961-5089
Mexico: 01-800-262-9648
No miembros
USA & Canada: 1 800 494 9173
Mexico: 01 800 262 9268

USA & Canada: 1-800-906-4396
Mexico: 01-800-262-8964

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leave a complaint
Lea lo que otras victimas de fraude en tiempo compartido dicen.
223 Queja(s)
  • Krista Cole Diciembre 29, 2016, 8:26 am

    They are not maintaining Fisherman's to the promised standard. Roofs were leaking and a whole building had to be evacuated. One family was locked out of their room for 2 days because the door to their room corroded. Paint is peeling. Loud AC unit kept us up all night. Room couches were replaced with cheap plastic couches. Towels, snorkel gear, and body boards were broken or overly worn.

    Plus all the standard lies- value has increased dramatically (lie), we can sell our week and VIP week to them or any other broker for well over maintenance cost (lie), we would have full access to Tres Rios when finished (lie).

  • Adriana tejeda Diciembre 26, 2016, 1:15 pm

    Cada vez que intento hacer una reservación dicen que no hay disponibilidad. No me explican cómo puedo hacer para rentar mis semanas y me siguen cobrando manuntencion como si realmente me dejaran usarlo./ su personal es de lo más grosero e incompetente.

  • Lisa johanna Noviembre 25, 2016, 12:06 pm

    Hola soy lida de colombia compre una menbresia con sunset y quiero cancelar este contrato pero según ellos me van a embargar por no seguir pagando

  • Luis Zavala Noviembre 21, 2016, 6:43 am

    Las personas de este resort son un asco , una perdida de tiempo totalmente, sobre todo de dinero que jamas volveremos a recuperar, encarecidamente les pido por propia experiencia no dejarse convencer por las tacticas de estas personas, te envuelven con el fin de venderte un tiempo compartido , tenemos 4 años que firmamos y no nos han dado lo que prometieron , un fraude.

  • Humberto Jaramillo Agosto 11, 2016, 12:47 pm

    I would like a consult I already leave a message over the phone and nothing happen thanks

  • Tania medina Abril 9, 2016, 2:35 pm

    Una pesadilla de la cual quisiera despertar ! no es posible que hayamos pagado muchisimo dinero por una membresia que no podemos usar ! puras mentiras nos dijeron , nos engañaron totalmente, ayuda !

  • Kenczr Marzo 21, 2016, 9:41 am

    I got scammed by Carlos. It happened last year and I was 26 years old. I asked him "Can I rent my weeks yearly guaranteed?" and of course he said "YES! Guaranteed, we can rent it out if you will not use them". He also did not tell me about the maintenance fees. I signed the contract and the rest is history. It was unfortunate that I took his word. He is a Filipino and I am as well and I trusted his words. Lesson? Never engage in a transaction base on words. Consult an expert before making a final decision. A very costly lesson indeed.

  • Sally Febrero 1, 2016, 10:39 am

    Dont waste your money with sunset group , those people the only thing that they know to do is scam people , dont trust if they tell you that is gonna be the investment of your life or stuff like that , if you have one quit as soon as posible, good luck.

  • yarilca rodriguez Enero 20, 2016, 3:51 pm

    adquirí un contrato de tiempo compartido con sunset en cancun el día 15 de enero y como hago para cancelarlo soy de Panama

  • Harry Weng Enero 11, 2016, 12:47 pm

    I bought 2010, after i signed contract with them, in 24 hours i decide to cancel it, but they give us a hardtime, they said after you signed, it mean done, i told them in American any contract signed, we have the right to cancel the contract in 3 days, he told me too bad it Meixco not american, and i told him ok i will call my credit card company fraud charge, then he said my Florida office will take you to the Court. the manager give us some writing said guaranteed will buy back same price or more after one year. 3 years ago i call in to sell them back, but they said we don't buy back now, because we still have a lot didn't sell it. I bought 6 years already never go back there, recently i want go for one week with double suit room, but i have to change my time, the repesenttive Mr. Francis Gomez told me they only can give me a samller room, so i ask i bought timeshare with VIP package, that how you take your VIP, he hange up my phone,
    so i call back another guy told me he is in the meeting now. Any Way this company all liers, and customer service very bad, never trasfer to their superviser. I hope we can go together suit this company.

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