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Quejas de Tiempo Compartido en Sunset Group

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Quejas de  Tiempo Compartido en Sunset Group
Razón social
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
Localización
Cancún
Agencias de cobro
PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
Compañí­as de Renta
Resorts International Marketing Corp.
Representantes
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.


Servicio al cliente
USA & Canada: 1-866-377-4890
Mexico: 01-800-262-9648

Reservaciones
Solo Miembros
USA & Canada: 1-800-961-5089
Mexico: 01-800-262-9648
No miembros
USA & Canada: 1 800 494 9173
Mexico: 01 800 262 9268

Cobranza
USA & Canada: 1-800-906-4396
Mexico: 01-800-262-8964

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leave a complaint
Lea lo que otras victimas de fraude en tiempo compartido dicen.
255 Queja(s)
  • BURNT Diciembre 10, 2018, 8:20 am

    we purchased in 2014 from Sunset. when we returned in 2016 we were told by the nephew of the manager Dallas that the home office was upset with us in that we received the certificate of perpetuity and flex option in error back in 2014 and that the home office was going to remove these from the original contract unless we purchased into the real estate group.
    The benefits of doing this is that Sunset will buy back at a later time,
    The value will increase
    You now will have protection on the 2 certificates assigned
    There is only one maintenance fee for the 2 IMO's

    if you do not sign you will lose these 2 certificates.

    so we felt we had no choice.
    (I deal with PTSD from Military service and as such do not rationally think clearly when under stress.)

    so in 2018 when we returned to Tres Rois we told the staff that we wanted to speak with the management about selling our contracts back to them.
    Went to our room which they claimed was one of the newly remodelled units. lovely - this room came with its own BLACK MOULD on the shower ceiling which was large enough service area wise to trigger a PSTD environmental response.

    I lost 2 days of vacation due to it.
    when we met with sales management team manager she wanted to combine the 2 contracts into one and sell us rights to the Marina
    THE MARINA THEY HAVEN'T STARTED
    THE MARINA WE HAVE RIGHTS TO ALREADY.

    When we spoke that afternoon with the customer service manager he alluded to the fact that there were several complaints regarding the previous management who were fired and their sales tactics and how they operated.

    since then we believe that someone from this resort / resort chain has released our contract information to scammers as we were approached regarding the resale of our contract and IMO's . contacted through contact information only shared with Sunset.

    we were told that we were in a block of 42 units being purchased from the resort and that the resort had provided the Title and Trust Company our contact information.

    wanting so badly to get out of this nightmare we sunk what amounts to $94,000 dollars into this venture.

    we are now looking at bankruptcy.

    we cannot even afford to retain legal counsel to fight our situation. we have no idea who to trust anymore even if we did have the funds to retain. many law firms won't even touch Sunset because of their track record.

  • Elizabeth Mayoral Noviembre 21, 2018, 11:07 am

    Como puedo cancelar la membresia.
    gracias!

  • Lily Julio 19, 2018, 12:03 am

    My family was scammed with this group. Be very wary about this presentation. The agent will deny that what they were selling is a Residence Club and not a timeshare. You have 5 business day to cancel and if you cancelled with proof during the rescission period, do not falter. The resort will threaten, scare, and refuse your cancellation. No matter what they tactics are, do not get fooled twice, hence, you can still cancel. You are protected under Mexican law. Call your credit card company to dispute the charge with them.

  • Melissa Junio 27, 2018, 8:23 pm

    Hola, también estoy viviendo una situación similar, al adquirir la dichosa membresia pague 2,500 dólares y me vine para mi país, leyendo ya detalladamente quise cancelar eso y me dijeron que no podía que sólo tenían 5 días hábiles para eso, nunca he seguido pagando, me pasan llamando amenazandome que me van a embargar hasta lo que no tengo por medio del dichoso pagaré ! No se que hacer, será que si es cierto que me puedan embargar !

  • Carmen Rojas Junio 24, 2018, 12:07 pm

    Tomen sus precauciones antes de visitar este resort, nosotros fuimos a vacacionar un tiempo y nos terminaron ofreciendo una memrbesia de tiempo compartido la cual no queriamos y terminamos firmando con ellos, es una pena que empresas como sunset group ofresca cosas y no las cumpla.

  • Jose A.May 9, 2018, 2:53 pm

    Pesima atencion con las personas de sunset, nosotros compramos membresia con ellos por que pensamos que la pasariamos genial todas nuestras vacaciones, pero este resort solo nos ha dado dolores de cabeza, nos han quitado mucho dinero y lo peor de todo es que lo que venden no es nada de lo que prometen durante la presentacion de tiempo compartido, tengan mucho cuidado.

  • Luis Cañedo Abril 15, 2018, 11:12 am

    Estas personas de sunset realmente nos han quedado muy mal, mi esposa y yo adquirimos una membresia con ellos y es hora que no podemos usarla, han pasado ya 2 años y nos dicen que no hay disponibilidad, y nos ofrecen un plan exclusivo en el cual segun esto no batallaremos para reservar, esto es una total estafa ya que te hacen firmar.

  • Momma Febrero 14, 2018, 10:10 pm

    Promises promises promises ... they took us to the new resort we were told what our current timeshare was worth and that we could apply that amount to the upgraded membership at new resort we decided not to do that. When we asked to get out of contract ( sunset buying it back). As we were told we could do they refused. They misled us and I've been with them 15 years. All I wanted was some amount at lease close to what we payed. Not even asking what they said it was worth ... I received an email denying cancellation of my timeshare all I want is to walk away. Both my husband and I have had employment issues In the last few years and it's just too costly to keep paying . We don't even have the money to pay to travel at this point let alone keep paying them. We can't even go

  • Amanda Noviembre 22, 2017, 9:33 am

    Iam dealing with this nightmare as we speak
    We tried to cancel our membership two days after we signed as we felt very VERY badly about it . They said "no problem " write this letter and sign it and you'll get a 'full refund'
    Wow was I NIEVE :(
    I've been transferred and put on hold , now cannot reach ANYONE with out being hung up on
    How could we have been SO STUPID to trust these people.
    They ruin the wellbeing of families ALL OVER the world. I'm so disgusted

  • Adriana Fiorilo Jove Noviembre 15, 2017, 11:51 am

    Hola buenas tardes, le comento que adquirí la membresía en sunset royal Cancún y al 3er día rescindi , como me quedé sin dinero por pagar esa membresía ellos me dijeron que podía quedarme n su hotel y pagar el valor de 2000$ y que ellos me regresarían el saldo de 760 $.
    Resulta que nos quedamos... ahora nos llaman de sunset indicando que no puedo anular el contrato pq hize uso de sus instalaciones....

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