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Quejas de Tiempo Compartido en El Cid Resort

El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozum

 Quejas de Tiempo Compartido en El Cid Resort
Razón social
El Cid Vacation Club S.A. de C.V.
Localización
Mazatlan, Cancun, Cozumel.
Agencias de cobro
Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
Compañí­as de Renta
Phoenix Vacation Property Management, Platinum Exchange Services Corp.
Representantes
Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas

Quejas comunes:

  • Los vendedores ofrecen a los clientes falsas promesas de descuentos en tarifas aéreas, cruceros, alquiler de coches etc
  • Los vendedores afirman que los puntos tienen más valor de lo que realmente tienen con fines de intercambio.
  • Los clientes se envían el contrato completo en un CD a su domicilio. Ellos no reciben una copia completa para revisar y decidir si desean o no de cancelar dentro del período de rescisión cinco días permitidos por la ley mexicana.
  • Los vendedores ofrecen para revender el tiempo compartido antiguo o la entregue o intercambie para que el cliente sólo es responsable de las cuotas de mantenimiento para el nuevo tiempo compartido. Esto nunca sucede.

El Cid Resorts Mazatlán
sin costo al
01 800 716 98 00
Directo:
011-52-(669)-913-3333.

Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
sin costo al
01 800 003 62 92
Directo:
011 52 (998) 872 8999

El Cid la Ceiba Hotel de Playa
llame sin costo al
01 800 670 32 77
Directo:
011-52 (987) 872 08 44

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leave a complaint
Lea lo que otras victimas de fraude en tiempo compartido dicen.
297 Queja(s)
  • Paola Martinez Junio 16, 2017, 4:52 pm

    Igual que todos ustedes sorprendida por la cantidad de estafas, en mi caso me enviaron una carta donde dice que no puedo hablar mal de ellos en ninguna red social y hacer malos comentarios públicamente, pero ellos me han estado, no quieren devolverme el dinero que cancele y no he disfrutado.

  • Tee Junio 7, 2017, 1:10 am

    My husband and I purchased an ElCid timeshare in Mazatlan a few years ago. We were allotted 300,000 points with VIP status. Our decision to purchase was because our salesperson assured us it would ultimately be a financial investment, because once we reached 3 years of being ElCid timeshare owners we would then be able to contact ElCid to rent out our timeshare for us, at our request. Our salesperson person told us that they could guarantee that our timeshare would be rented out because they routinely have to turn away customers because no rooms are available. Our salesperson person said we would automatically receive a check at the end of each year that we requested ElCid to rent out our timeshare. Our salesperson went over our contract with us and we dutifully signed and initialed as directed. We questioned the clause about the rules for renting out our timeshare, and our salesperson assured us that didn't apply to us, as all contracts they use state the same policy, but not to worry because since we were VIP it did not apply to us. We thoroughly enjoyed our stays at ElCid, and stayed there often. We never requested ElCid to rent out our timeshare since we preferred to continue returning to ElCid on an annual basis. My husband and I now regret that we did not request ElCid to rent our timeshare. On July 21, 2013 we agreed to upgrade our timeshare to 600,000 points, VIP, all-inclusive. Again, we were told by our salesperson it would be an investment. The salesperson told us that after we owned the ElCid timeshare for 3 years, we could contact ElCid and request them to rent out our timeshare. Our salesperson said we would receive a check for $10,000 dollars at the end of each year that we allowed ElCid to rent out our timeshare. Again, our salesperson assured us that as VIP members we could do this, despite what our contract stated. I should mention that this salesperson was not the same salesperson that sold us our first ElCid timeshare. We never suspected that we were made a false promise because we had received the same false promise from our previous salesperson. Well, on Monday, June 5th, 2017 I decided to call ElCid and request that they rent out my timeshare. I was informed that the contract my husband and I signed clearly stated that ElCid does not offer that service. I explained that we are VIP, and both salespeople from both of our ElCid timeshare purchases assured us that ElCid would rent our timeshare and pay us $10K at the end of each year we agreed to allowing ElCid to rent our timeshare. The membership relations representative repeatedly answered my concerns by replacing that it was in my contract, and he would gladly email it to me. I told him I had the contract. I explained the verbal agreement made by both salespeople at both of our ElCid timeshare sales meetings. Still I received the same response. I asked to speak to my salesperson, but was informed he no longer worked with ElCid. I then stated that 5 adult members of my family attended the sales meeting with my husband and I, and each of them would be able to provide a signed affidavit that the were witnessed to our salesperson giving us a false promise. Furthermore, I stated that since this happened to me on 2 separate purchases, I suspect that it is a regular practice, and that I would do some investigative research to locate past and present ElCid Timeshare owners who had the same experience, therefore, I could prove ElCid made this a common practice. Finally, the membership relations representative offered to have my concern looked into, and I would be contacted on Wednesday, June 7th, 2017. I'm skeptical that they will really contact me. Today, I emailed a request to timesharescam.com and am eagerly awaiting their reply. I will post an update as this saga continues.

  • Anabel JimenezMay 22, 2017, 11:25 pm

    If anyone knows of good lawyer in Mexico that deals with this kind of fraud, please email me. They send us a letter to sign in order to terminate the contact, but after carefully reading the letter it was for their benefit only. Crelogix is a sister company that operates with El Cid. We were told that they provide the financial support for El Cid. They are also coming after us for money for El Cid. So they are both claiming that my 2 week in Mexico should be like buying an apartment in the US. We need to stop these individuals from taking money from innocent people like us.

  • Dick Abril 14, 2017, 3:20 pm

    Sales people tell nothing but lies! Best not to go to ElCid Run,Run, Run as fast as you can out of the sales office.

  • Oscar Mauricio Santos Abril 5, 2017, 3:48 am

    Hola, acabo de comprar un programa de estos pero veo que tiene muy malos comentarios, me gustaría ver qué opciones tengo para cancelar

  • Veronica Coronado Marzo 27, 2017, 9:45 am

    Is there any way to stop EL CID and get our money back?? I also bought last year and now I want to make reservations and ends up I still have to pay 1,680.00. The time share is worthless, I have asked what does the time share cover then? They claim they pay for accommodations, but I still have to pay for all inclusive fees, so I asked to put me somewhere that doesn't offer all inclusive... well behold they cant find any. ITS SAD THAT THE STOLE MY DOWN PAYMENT A HALF A YEAR OF PAYMENTS. With all that money, I could have gone on a trip across the globe without any timeshare.

  • Valeria Marzo 26, 2017, 2:30 pm

    Pesimo servicio, la membresia que te venden es totalmente un fraude, en nuestro caso llevamos casi 4 años y solo hemos podido usar el tiempo compartido en una sola ocasión, nunca tienen disponibilidad, llevamos años queriendo cancelar la mebresía pero parece que es imposible, estas personas de el cid son unos rateros !!!

  • Martha Enero 19, 2017, 8:33 pm

    I bought the timeshare in August of 2016 and like everyone , i was promised easy access to hotels any where I wanted. It's been almost 2 months trying to make a reservation. I was forced to find a hotel my own hotel at a cost of $3000 dollars. False promises (don't fall for it).

  • Jorge Torrejon Diciembre 2, 2016, 3:07 pm

    ALGUNO LE ENCONTRÓ SOLUCIÓN PARA REALIZAR LA FINALIZACION ANTICIPADA LO CUAL ES LO QUE DESEO REALIZAR LO MAS PRONTO POSIBLE NO ES BUENO DEJARSE ESTAFAR DE TAL MANERA POR ESTA CADENA HOTELERA

  • Ximena Noviembre 6, 2016, 10:39 pm

    Puedo decirles con seguridad que el cid es una estafa en cuanto a las membresias que te venden, realmente nada es cierto ! de verdad alejense de este resort y nunca vayan a ninguna de sus presentaciones de tiempo compartido , nosotros buscamos la cancelacion INMEDIATA, no podemos seguir pagando un solo centavo a estas ratas

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