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Quejas de Tiempo Compartido en Pueblo Bonito

Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba

Quejas de Tiempo Compartido en Pueblo Bonito
Razón social
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Cabo, Mazatlan.
Agencias de cobro
Concord Servicing Corporation, Phoenix, AZ.
Compañí­as de Renta
Suite Getaway, Elite Retreat
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.

Quejas Comunes:

  • Vendedor hace al cliente que renuncie a su derecho de cinco días para cancelar, ya que es una oferta especial sólo un día. Esto es ilegal en México.
  • Vendedor se compromete a vender su antiguo tiempo compartido para el costo del nuevo tiempo compartido. Al final, el cliente se refiere a una empresa de reventa que no vende su tiempo compartido antiguo y el cliente se ha quedado atascado con dos tiempos compartidos y la cuota de mantenimiento para ambas propiedades.

Cabo San Lucas
Estados Unidos o Canadá: 011 (52) (624) 142 9999
Internacional: + (52) (624) 142 9999
México: (624) 142 9999
Estados Unidos, Canadá Fax: 011 (52) (624) 142 9957
Internacional Fax: + (52) (624) 142 9957
México Fax: (624) 142-9957

Playa El Médano
Cabo San Lucas,
Desde los Estados Unidos o Canadá: 011 (52) (624) 142 9898
Internacional: + (52) (624) 142 9898
Desde México: (624) 142 9898
Fax desde Estados Unidos o Canadá: 011 (52) (624) 143 5972
Fax Internacional: + (52) (624) 143 5972
Fax desde México: (624) 143 5972

Playa El Médano S/N
Cabo San Lucas,
Desde los Estados Unidos o Canadá: 011 (52) (624) 142 9797
Internacional: + (52) (624) 142 9797
Desde México: 01 (624) 142 9797
Fax desde los Estados Unidos o Canadá: 011 (52) (624) 143 1995
Fax Internacional: + (52) (624) 143 1995
Fax desde México: 01 (624) 143 1995

Cabo Pacífica
Cabo San Lucas,
Desde Estados Unidos o Canadá: 011 (52) (624) 142 9696
Internacional: + (52) (624) 142 9696
Desde México: (624) 142 9696
Fax desde los Estados Unidos o Canadá: 011 (52) (624) 142 9605
Fax Internacional: + (52) (624) 142 9605
Fax desde México: (624) 142-9605

Cabo Pacífica
Predio Paraíso Escondido
Cabo San Lucas,
Desde Estados Unidos o Canadá: 011 (52) (624) 142 9999
Internacional: + 01 (624) 142 9999
Desde México: 01 (624) 142 9999
Fax desde los Estados Unidos o Canadá: 011 (52) (624) 173 6101
Fax Internacional: + (52) (624) 173 6101
Fax desde México: 01 (624) 173 6101

Zona Nuevo Mazatlán
Estados Unidos o Canadá: 011 (52) (669) 989 0525
Internacional: + (52) (669) 989 0525
México: (669) 989 0525
Fax desde los Estados Unidos o Canadá: 011 (52) (669) 988 0718
Fax Internacional: + (52) (669) 988 0718
Fax desde México: (669) 988 0718

Pueblo Bonito Mazatlán
Desde los Estados Unidos o Canadá: 011 (52) (669) 989 8900
Internacional: + (52) (669) 989 8900
Desde México: 01 (669) 989 8900
Fax desde los Estados Unidos o Canadá: 011 (52) (669) 914 1723
Fax Internacional: + (52) (669) 914 1723
Fax desde México: 01 (669) 914 1723

Residencias Emerald de Pueblo Bonito
Desde Estados Unidos o Canadá: 011 (52) (669) 989 0525
Internacional: + (52) (669) 989 0525
Desde México: 01 (669) 989 0525
Fax desde los Estados Unidos o Canadá: 011 (52) (669) 988 0320
Fax Internacional: + (52) (669) 988 0320
Fax desde México: 01 (669) 988 0320

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leave a complaint
Lea lo que otras victimas de fraude en tiempo compartido dicen.
321 Queja(s)
  • Francisco Leon Junio 11, 2017, 2:51 pm

    Really bad experience trying to reserve a week with them, how can we all get together and put a stop to all this? I am puting a complain with profeco and see if they can do anything, please don't buy with them, advise anybody going to this resort to not even go to the presentation.

  • Carol Junio 4, 2017, 2:06 pm

    The main problem with Pueblo Bonito is their fictional timeshare memberships " that they sell with any benefits, really me and my husband actually are fighting against them for the cancellation, we cannot still paying for this, help please.

  • Molly Abril 11, 2017, 7:58 pm

    I purchased a floating bi-annual week for a 2 bd/2bath in 2009. I specifically designated the week to be deposited to RCI for trading power, and this was done with my 2010 week. We used the week in 2010 with no problem through RCI. In 2012, a friend wanted to take his wife on a nice vacation, so an attempt was made to book the week. PBSB advised the week had to be deposited and then used through RCI to book under a different name. So, I paid the fees and did so...but apparently PB never deposited the week and the reservation was made via points I already had in my account from my timeshare in Montana. Silly me, holding that they would do as I asked when I purchased, I've gone forward with both points and weeks exchanges with RCI and never really noticing the deficit. Every other year, the holding company has had NO PROBLEM finding me to pay the nearly $800 maintenance fee, but couldn't seem to be bothered to send me anything "hey, you've paid for 3 years and not made a reservation thru us". Funny...not so funny...I've actually been back twice (with another week planned in May) but apparently NOT USING MY WEEK. I called to discuss this with the company. Apparently a supervisor is ONLY available via email. The lady who I spoke with kept repeating off the same sheet of paper "you have to call us every year to deposit your week. If you don't use your week or call and deposit your week, it just goes away". $800 bill doesn't seem to go away. Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V. (Pueblo Bonito) takes care of itself...but can't be bothered to take care of their owners. I pay every other year and then don't show up for 7 years...and not one call, letter or "can we help you make a reservation" or "just a reminder of our process/policy"? I've reviewed my contract...not a word. I was advised there is an "addendum". So, I asked for a copy of my contract to be sent to me, which they advised would be done over email. And...nothing. No email.

    Too bad. I bought because I really love its location and beauty...but I can't abide passive thievery via fine print and addendum ploys. I'll keep my timeshare in Montana...they're awesome and send me notices regularly. They even call me once a year to see how they can improve services. Now that's a way to treat an timeshare owner!

  • silvia Abril 7, 2017, 11:36 am


  • Joe C Marzo 21, 2017, 1:55 pm

    SCAM. SCAM, fast talking , numbers throwing mass sales agent.. It ruined our trip to cabo just going thru this grueling 3 hour scam...And if you leave early, you LOSE the perks they offered you up front to attend (50% off this and that) when 75% off is offered all day, everyday on the street.. TOTAL SCAM..

  • Tami Febrero 3, 2017, 6:13 pm

    This place has been a scam for years. We bought in 2010, and in 2013, we wanted to sell it. Our salesperson (Jennifer Youngs), made all sorts of promises, referred us to a company to help sell our current time share (another scam company), promised the "first Greg Norman deigned golf course in Mexico", said the resale value on the unit we bought was high, said she would help us sell if we ever wanted to sell, said she would be available to help with anything that went wrong, etc. NONE OF THAT WAS TRUE. We paid off our unit in 2015 after realizing the resale value is about $1, plus the transfer fee of $300 to the resort if you can get them to authorize the transfer of title. We have tried contacting Jennifer, who says she never said she would help us sell, will not help, and referred us to the same company who tried to scam us the first time she referred us to them. We have not received any bills since paying off the timeshare, but now a collections notice ended up on my credit because they say we owe $8k. I assume that is some kind of maintenance fee, but it doesn't add up based on the fee in our contract (the one we don't have an original copy of since they don't give you a copy). This place is a scam and these people would be arrested. The US should add scams like this to travel advisories to these places.

  • JC Enero 19, 2017, 11:07 pm

    El señor OMAR ALVAREZ es un mentidoso de categoría... nos prometió y aseguró que ellos se encargarían de vender nuestro time share.. QUE FALSO... que mentira más descarada... eso no es posible.. preferimos perder $2,775.00 (down payment) que hacer negocio con un grupo de calañas mentirosos... es una barbaridad que lo hagan con los propios Latinos..

  • Jose Elias Noviembre 28, 2016, 1:27 pm

    No gasten un solo centavo en este resort, nada de lo que prometen cumplen , ademas las cuotas de mantenimiento son carisimas! no vale la pena para nada pagar tanto dinero por tan mediocre servicio , ahorrense su tiempo y dinero , no acepten ir a sus presentaciones de tiempo compartido , es puro gancho.

  • Louis Bratt. Noviembre 13, 2016, 8:10 pm

    Stay away from Pueblo Bonito resorts, they dont know what is ETIC, dont waste your time assisting to their timeshare presentations please, totally a scam experience.

  • Mel Lozano Septiembre 12, 2016, 5:40 pm

    pesimo servicio , y lo peor de todo es que es carisimo , adquirimos con ellos un tiempo compartido hace unos 4 años y solo lo hemos usado una ves porque resulta que siempre esta ocupado y nos dan fechas imposibles para nosotros, la verdad que fue una pesima "inversion" comprar con pueblo bonito, ahorrense ese dinero y no caigan en su juego de membresia !

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