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Quejas de Tiempo Compartido en Sunset Group

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios

Quejas de  Tiempo Compartido en Sunset Group
Razón social
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
Localización
Cancún
Agencias de cobro
PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
Compañías de Renta
Resorts International Marketing Corp.
Representantes
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.


Servicio al cliente
USA & Canada: 1-866-377-4890
Mexico: 01-800-262-9648

Reservaciones
Solo Miembros
USA & Canada: 1-800-961-5089
Mexico: 01-800-262-9648
No miembros
USA & Canada: 1 800 494 9173
Mexico: 01 800 262 9268

Cobranza
USA & Canada: 1-800-906-4396
Mexico: 01-800-262-8964

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Lea lo que otras victimas de fraude en tiempo compartido dicen.
171 Queja(s)
  • marcia troch Enero 24, 2014, 3:19 pm

    Necesito orientación urgente compramos un paquete miami orlando bahamas y cancun con el grupo sunset y hace 2 dias me llamaron y me dijeron que ya no puedo viajar que cambiaron sus políticas de la empresa y que porque mi esposo trabaja en una aerolínea se cancela nuestro viaje ayúdenme porfavor porque no sabemos que hacer y nos están perjudicando de una forma terrible

  • Simon Enero 6, 2014, 3:58 pm

    What I'm curious about is if a contract is signed outside the EU, can the timeshare company really do much if you don't pay your maintenance fees.

  • Daniela Diciembre 30, 2013, 11:04 am

    No crea que puede vender o que le toman a cuenta su tiempo compartido, es una estafaaaa

  • Charlie Diciembre 30, 2013, 9:49 am

    I was told i could rent my weeks at the timeshare sales presentation, so it sounded like a good deal at the time, it's been 8 years and i havent rent anything

  • Reginald Diciembre 9, 2013, 9:39 am

    i have never been pressured as much as i was in the timeshare sales presentation, i'm a sales man so i know that sometimes you need a certain amount of pressure to make a sell, but these guys they're like it's they're last day of work if they don't sell

  • Dayana Diciembre 9, 2013, 9:12 am

    Las compañias de tiempo compartido te hacen creer que sacas el maximo de tus vacaciones cuando solo te estan vendiendo aire

  • Alicia Diciembre 2, 2013, 12:13 pm

    DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised.

  • Bradley Noviembre 25, 2013, 10:34 am

    Hi my name is Bradley
    I live in Phoenix and I´m trying to get my money back
    Do you have any suggestions?

  • KABECA Noviembre 10, 2013, 8:18 am

    HOLA A TODOS
    ESTOY EN LA MISMA SITUACION CON EL GRUPO SUNSET, FIRME EL CONTRATO Y MANDE LA CARTA DE CANCELACION ANTES DE COMPLETAR LOS 5 DIAS Y TAMPOCO ME QUIEREN DEVOLVER MI DINERO PERO LES RECOMIENDO QUE LEAN LA LEY FEDERAL DEL CONSUMIDOR Y SE METAN A PROFECO QUE DEFIENDE LOS CONSUMIDORES, NO NOS ASUSTEMOS NOS TIENEN QUE DEVOLVER NUESTRO DINERO. ME GUSTARIA QUE NOS UNIERAMOS RECONRDEMOS LA UNION ES LA FUERZA MI CORREO ES [E-mail]

  • Ron Noviembre 8, 2013, 3:23 pm

    I was also scam out of close to 9,000 CD, which was taken as down payment, back in 2009 and it took until 2011 for PROFECO, a Mexican Government Agency to cancel my contract with Sunset, free of charge. Sunset stil mange to stole our down payment. i under stand what everybody who was scamed by Sunset is going through. I did try to cancel the contract after the second day of signing it. i went back to the office where we signed the contract and talked to the manager in charge at that day. We were told that we could not cancel the contract because we have signed a letter which was written only in spanish and which was the only one of which we did not get any copy of, in which we had given away all our right s to cancel the contract, even thought, the contract stipulated that we could cancel the contract withing 5 days, and literately pushed us out of the office. Intimidation, powerless, desperation and anger staid with me until 2012 when i was able to pay for the money sunset stole from me and my family. Don't let them do that to you, google them before you sign any contract.

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